Virtual Repair Center

If you need to make a quick repair to your home’s windows or doors, you can find helpful answers to some of the most common questions here.

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How to Fix Simple Window Problems

Some window issues are small and can be fixed with a little elbow grease. Here are some video tutorials that will help you resolve some common window repair issues:

Operating Double-Hung and Single-Hung Windows

This video will help you to learn more about the various features and proper operation of your new single-hung or double-hung windows.

Operating Sliding Windows

Want to know more about the features of your new sliding window or how your new sliding window operates? Watch this video.

Dropping Windows

If your window drops after being placed in an open position, there’s an easy way to correct it. In this video, we’ll show you how.

Cleaning Your Windows

Window World windows are designed to make cleaning a breeze both inside and outside. Here you’ll learn a few simple techniques.

Condensation

In this video, you’ll learn why windows may gather moisture during colder months and what steps you can take to prevent condensation.

Seal Failure

Seal failure is covered under your Window World warranty. Learn how to identify this issue and resolve the claim.

Window and Door Repair Guides

Household condensation, or “sweating”, on windows is a result of humidity comes in contact with a cold surface such as a mirror or glass window, it turns to water droplets and is called condensation. This is perfectly normal and all homes will occasionally have some condensation on their windows.

Keep in mind that excessive window condensation, frost, peeling paint, even moisture spots on ceilings and walls can be signs of excessive condensation and possibly damaging problems in your home. We tend to notice condensation on window and mirrors first because they are not porous and moisture cannot penetrate these surfaces. This is an indication that you may have a moisture problem that needs to be addressed.

NOTE: Windows do not cause condensation.
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You may be wondering why you see more moisture now that you have replaced your old, drafty windows with energy efficient ones. It’s simple really, your old windows were drafty and allowed humidity to escape. Now that your new windows create a much tighter seal, the excess moisture is unable to escape and therefore collecting on your windows. Again, windows do not cause condensation, instead they prevent humidity from escaping and provide an easy surface for condensation to collect.

Where is the humidity coming from?
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There are many common things that generate indoor humidity such as your heating/air unit, humidifier, showers, etc. Everything you do in your home that involves water, like mopping the floors, contributes to the problem.

The condensation you see on your windows is more likely to occur where the outside temperature is much lower than the inside temperature. The greater the difference the greater the opportunity for condensation.

Reducing humidity is the key to reducing condensation.
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The best way to reduce condensation is to lower the humidity in your home. So, how much humidity is too much? The following table illustrates the recommended comfortable levels of indoor humidity during the winter months.

OUTSIDE TEMPERATURE	INSIDE REMITIVE HUMIDITY
-20°F	15 to 20%
-10°F	15 to 20%
0°F	20 to 25%
+10°F	20 to 30%
+20°F	30 to 35%

(Indoor humidities can be measured with a humistat or psychrometer.)

Five Easy Steps to Controlling Indoor Humidity
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Make sure all sources of ventilation to the outside are working. If bathroom exhaust fans, attic vents and laundry room vents are not working excess moisture is building up.
Air out your home periodically. Opening windows for just a few minutes a day lets excess moisture escape and the fresh dry air enter.
Check your humidifier setting. Make sure you are following the instructions for your humidifier.
You can even open your fireplace dampers to allow excess moisture to escape.
Do your best to not over-water your house plants.

Repair & Warranty Claims

Window World windows carry a lifetime warranty. If we installed it, we’ll fix it. When those rare instances of disfunction occur, Window World of Central Pennsylvania is there to take care of your needs.

If you’re having an issue with your windows that our tips didn’t fix, you can submit a warranty claim form to get expert repair from our crew.

How to Make a Warranty Claim

1. Note the following stipulations of Window World’s warranty:

Acts of God (hurricanes, tornadoes, flood, etc.) Acts of war, fire, stress resulting from localized heat, modifications, and vandalism.
Color variances may occur between replacement parts and weathered original material.
This warranty is exclusively for windows installed by the Company. Any additional products, such as doors, installed by the Company, in conjunction with the window contract/installation will carry the warranty provided by the manufacturer.

2. If your products do not fall into the exclusions listed above, you’re still eligible to make a warranty claim. To get started, locate the serial number on the Window World product(s) you need service on. Not sure where to find your serial number? Use the videos below to help you.

3. Make your claim. If you have questions or need assistance, call us and provide your serial number along with your product information so we can process your warranty claim..

How to Locate the Serial Numbers on Your Windows

Double-Hung Windows

To find the serial number label on your double hung windows, lower the top sash. You’ll find the label inside the top of the frame.

Sliding Windows

Open the operative side sash and look at the top of the frame. You’ll find the serial number label along the inside track.

Casement Windows

The serial number label is found along the inside track at the top of the frame, so turn the crank, open the window, and remove the screen.

Awning Windows

To find the serial number label, turn the crank, open the window out and up, then remove the screen.

Bay or Bow Windows

Bay or Bow windows are made of at least 3 individual windows per unit. You’ll find serial number labels at the top of each.

Patio Doors

Find the serial number by opening the door and locating the label placed above or below the lock’s keeper.

Repair vs. Replacement

It can be difficult to determine whether your windows should be repaired or replaced. While we can’t diagnose an issue or give a recommendation without examining your windows, there are a few signs your windows need to be replaced instead of repaired. The most common of these signs are:

Your windows are over 15-20 years old
Your window frames are damaged or rotting (wood frames only)
You can feel a draft when your windows are closed
Your windows are painted shut
Multiple broken pieces accumulating over time
Fogginess or discoloration, indicating broken insulation seals
Windows experiencing extreme heat from the sun
Your energy bills are higher with no obvious explanation

If those issues sound familiar, schedule your free consultation to learn how replacement windows can transform your home.

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Five-Star Reviews

Customer Reviews

Since 2002, Window World of Central PA has provided award-winning service for homeowners throughout the region. See what our customers have to say.

"We absolutely love our new windows and sliding glass door. Their customer service is outstanding, and the guys that did our installation were very professional and friendly will definitely be using Window World again!"

Gary P.

"Working with Window World was a great experience in replacing our home's windows. From the salesman, who was knowledgeable and thorough in explaining the construction and features of the units, to their installers, who worked efficiently. Everything was top-notch. For us, we made the best decision in selecting Window World of Central PA."

Michelle W.

"Our Window World experience was exceptional from start to finish. We are very happy with our new siding and windows. They went above and beyond to ensure that everything was done right and to our satisfaction. We will be working with Window World again for our next project, and we highly recommend you do the same!"

Brady S.

"We had 29 windows and two sliding doors replaced by Window World of PA, and couldn't be more satisfied. From the sales consultation to the installers, the whole experience was exceptional. I wouldn't hesitate to recommend Window World to anyone who wants to work with a wonderful group of people who provide a great product."

Jack M.